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Troubleshooting

I can’t get my Impulse Pack to pair with my iPad or iPhone. What should I do?

First, ensure that your Impulse Pack is powered on. If your iPad still cannot find the Impulse Pack, follow these steps: Ensure that the Impulse Pack is powered off. Open Bluetooth from the Settings app on your iPad. From the Bluetooth Devices se

The chest pads are not working. What should I do?

If the chest pads have a hard time making a solid connection to the muscles, first add some extra water to the pads. When tightening the vest section of the suit, make sure the shoulder straps are loose to start. Then tighten the side straps of the v

I’ve noticed redness on my body where the pads are after a workout. Is this normal? Should I be concerned about it?

Some people with very sensitive skin may experience temporary redness or irritation under the pads as a result of EMS training. Generally, this redness is completely harmless and should disappear shortly. Avoid starting a Katalyst session until the r

Why does the intensity level not increase when I hit the + button?

The intensity level shown on the screen is the overall intensity across all muscle groups, so it may not increase one-for-one, as not all channels will increase by one point.

I am getting a stingy sensation. How can I fix this?

A stingy sensation is generally a sign that the suit is too loose, with too little compression and contact between the pads and the body. Retighten the straps to ensure proper contact and add additional water to the pads.

How long does it take to charge the Impulse Pack?

From completely empty it takes ~3 hours to fully charge the battery.

Where can I find the Instruction Manual, user guide or manual?

For more information, please refer to our Instruction Manual.