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Is a membership required?

Yes, a membership is required to use the Katalyst Training System. Our membership is essential because it empowers us to consistently enhance your customer experience while delivering fresh, weekly workout videos from our world-class trainers, a wide

What is the membership commitment length?

We offer memberships in 1-, 2- and 3-year increments. A monthly membership option is available after the initial term ends. To learn more, please see our Order Now page.

What is the cost of a Katalyst membership?

The cost of a Katalyst membership ranges from $29-49 per month, depending on membership length. Members can pay up front via credit card, or pay over time via Affirm.

If I have more then one suit, do I need multiple memberships?

Katalyst memberships are tied to Impulse Packs. If you have two full Katalyst Training Systems, and, therefore two Impulse Packs, then you would need two memberships. If, however, you have one Impulse Pack and two suits, then only one membership is r

How many accounts can I have under one membership and how do I create a new one?

Katalyst memberships are tied to Impulse Packs. Each Impulse Pack has one membership “holder” for billing purposes and up to 4 user accounts. These 4 user accounts may be individuals with their own personal suits or individuals sharing one suit shoul

When does my Katalyst membership activate?

Your Katalyst membership will activate on the date of fulfillment. However, we allow an extra 30 days from the fulfillment date to ensure ample time for shipping, delivery, and onboarding.

What happens when my membership ends?

If you paid upfront via credit card, your membership will auto-renew at $49 per month after the initial term. You can visit the customer portal to upgrade or change your membership. If you financed through Affirm, as you approach the end of your memb

Can I pause my membership?

If you need to pause your membership, please reach out to [email protected] and we would be happy to work with you.

What happens to my membership if I return my Katalyst system?

If you initiate a return within the 30-day return window, we will refund the full amount of the membership to your original payment method. For more information on our return policy, please visit katalyst.com/returns.

What happens if I cancel my membership?

You can cancel your membership by visiting the customer portal. After canceling, your membership will remain active through the last date of your paid subscription. For example, if you purchased a 1-year membership, it will remain active through the

Where can I access my membership?

To access your Katalyst Membership, please visit our Customer Portal. This portal can be accessed by all customers who purchased with Credit Card Payment and Recharge. Those who purchased through alternative payment methods, such as Affirm and Trueme