Please see our return policy here. To start a return please email support@katalyst.com.

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Returns

Orders & Returns

Does Katalyst offer a military, first responder, or medical discount?

Can I use my HSA/FSA to purchase Katalyst?

Are there financing options?

How do I purchase a Second Suit?

I just bought a suit.  When can I expect my order to arrive?

Do you have my size?

I know I’m a specific size, why do you need my measurements?

Sizing

How do I pair my Impulse Pack for the first time?

Connecting to Bluetooth

How do I put on my Katalyst Shorts?

How do I put on my Katalyst Vest?

How tight does the suit need to be? Why does the suit need to be tight?

Suiting Up

How do I download the Katalyst App?

How do I adjust the individual muscle group intensity?

How do I turn on/off individual muscle groups in the suit?

What do the workout details (Trainer, Mode, Level, and Length) mean?

Katalyst App

Getting Started

Is a membership required?

What is the membership commitment length?

What is the cost of a Katalyst membership?

If I have more than one suit, do I need multiple memberships?

When does my Katalyst membership activate?

What happens when my membership ends?

Can I pause my membership?

What happens to my membership if I return my Katalyst system?

What happens if I cancel my membership?

Where can I access my membership?

I am seeing the membership paywall, even though I have an active membership. What do I do?

Membership

Can I use an Android device?

Do I need to be connected to WiFi in order to use Katalyst?

Do I need an iPhone or iPad to use Katalyst?

Can I use my Apple Watch?

Where can I find the Instruction Manual, user guide or manual?

General Information

What is Katalyst?

What muscles does the Katalyst System activate?

How does Katalyst compare to other full-body EMS devices?

Who can use the Katalyst Training System?

Is Katalyst cleared by the FDA?

How do I contact Katalyst?

How do I get the most out of my Katalyst system?

Can I use Katalyst if I have a pacemaker?

How can I identify which generation of the Katalyst Suit I own?

What are the new features of the Gen4 Suit?

Will my existing Impulse Pack work with the Gen4 Suit?

Why does the suit need to be wet?

What is the best way to charge my impulse pack?

How often do I need to charge my Impulse Pack?

How long does it take to charge the Impulse Pack?

Katalyst Basics

Are there any restrictions for people with health conditions?

I’m pregnant, can I use Katalyst?

Product Safety and Use

How long is a Katalyst workout?

How much space do I need for a Katalyst workout?

How often can I use Katalyst?

Why does Katalyst recommend only 3x per week for strength workouts?

Can Katalyst help me lose weight?

What are the four different modes and how are they different?

What should the strength and power modes feel like?

What should the cardio mode feel like?

Do I need weights or other gym equipment to use Katalyst?

How do I unfollow or stop auto following a trainer during a workout?

Can multiple people work out at the same time?

Can I share my suit with others?

Do you offer live classes?

Is Katalyst a one-and-done workout, or do I still need to do other things?

Why does Katalyst only recommend 20 minutes?

What's the science behind how 4 seconds of stimulation was arrived upon?

Can I wear other clothes under the suit instead of the base layer?

What does the LED status light color on my impulse pack mean?

Can I wear a heart rate monitor under the suit?

I have a continuous glucose monitor on my arm, can I use Katalyst?

Recommended Rest and Recovery

Working out with Katalyst

About Katalyst

What does EMS stand for?

What is Electro Muscle Stimulation?

Is EMS training safe?

EMS training and elevated CK (creatine kinase) levels

EMS Basics

How does EMS training work?

What research has been done on EMS training?

How does working out with Katalyst help you save time?

Science

How long has EMS training been around?

Is EMS training popular?

History

Can I use Katalyst while taking GLP-1 medications like semaglutide (Ozempic®/Wegovy®) or tirzepatide (Mounjaro®)?

Will taking a GLP-1 medication affect my muscle gains or strength progress with Katalyst?

Are there any special precautions when using Katalyst EMS while on GLP-1 drugs?

What are the best practices to optimize my Katalyst workouts while on GLP-1 therapy?

Do GLP-1 drugs affect hydration or electrolyte needs during Katalyst workouts?

Does taking a GLP-1 medication affect how I recover after Katalyst workouts?

Can Katalyst help maintain metabolic rate while on GLP-1 medications?

Can I use Katalyst for cardiovascular benefits while on GLP-1 medications?

Will Katalyst training help counteract potential bone density loss from weight loss?

Should I adjust my workout intensity while on GLP-1 therapy?

Use Cases

EMS Training

How can I clean the Base Layer and Suit?

Can I take Katalyst with me in my carry-on? Through TSA?

How do you recommend storing the Katalyst Suit?

How many washes did we do when we tested the suit for washability?

Travel & Care

What is your warranty?

I can't connect the Impulse Pack or I'm having bluetooth issues. How can I fix this?

I can’t get my Impulse Pack to pair with my iPad or iPhone.  What should I do?

Bluetooth Troubleshooting

The chest pads are not working. What should I do?

I am getting a stingy sensation. How can I fix this?

I’ve noticed redness on my body where the pads are after a workout. Is this normal? Should I be concerned about it?

Hardware Troubleshooting

Product Support