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Product Support

What is Katalyst?

What muscles does the Katalyst System activate?

How does Katalyst compare to other full-body EMS devices?

Who can use the Katalyst Training System?

Is Katalyst cleared by the FDA?

Why is Katalyst a medical device?

How do I contact Katalyst?

How do I get the most out of my Katalyst system?

Can I use Katalyst if I have a pacemaker?

Basics

How long is a Katalyst workout?

How much space do I need for a Katalyst workout?

How often can I use Katalyst?

Why does Katalyst recommend only 3x per week for strength workouts?

What happens if I lose weight and the suit no longer fits me?

Can Katalyst help me lose weight?

What are the four different modes and how are they different?

What should the strength and power modes feel like?

What should the cardio mode feel like?

Do I need weights or other gym equipment to use Katalyst?

How do I unfollow or stop auto following a trainer during a workout?

Can multiple people work out at the same time?

Can I share my suit with others?

Do you offer live classes?

Is Katalyst a one-and-done workout, or do I still need to do other things?

Why does Katalyst only recommend 20 minutes?

What's the science behind how 4 seconds of stimulation was arrived upon?

Can I wear other clothes under the suit instead of the base layer?

What does the LED status light color on my impulse pack mean?

Can I wear a Heart Rate Monitor with the suit?

I have a continuous glucose monitor on my arm, can I use Katalyst?

Working out with Katalyst

About Katalyst

What does EMS stand for?

What is Electro Muscle Stimulation?

Is EMS training safe?

EMS training and elevated CK (creatine kinase) levels

How does EMS training work?

What research has been done on EMS training?

How does working out with Katalyst help you save time?

Science

How long has EMS training been around?

Is EMS training popular?

History

EMS Training

Does Katalyst offer a military, first responder, or medical discount?

Can I use my HSA/FSA to purchase Katalyst?

How much does Katalyst cost?

Are there financing options?

When will I be charged for my purchase?

Do you have my size?

I know I’m a specific size, why do you need my measurements?

Sizing

Purchasing

Is a membership required?

What is the membership commitment length?

What is the cost of a Katalyst membership?

If I have more then one suit, do I need multiple memberships?

How many accounts can I have under one membership and how do I create a new one?

When does my Katalyst membership activate?

What happens when my membership ends?

Can I pause my membership?

What happens to my membership if I return my Katalyst system?

What happens if I cancel my membership?

Where can I access my membership?

Membership

Can I use an Android device?

Do I need to be connected to WiFi in order to use Katalyst?

Are there any restrictions for people with health conditions?

How tight does the suit need to be? Why does the suit need to be tight?

I’m pregnant, can I use Katalyst?

How often do I need to charge my Impulse Pack?

Do I need an iPhone or iPad to use Katalyst?

Why does the suit need to be wet?

How do I adjust the individual channels in the suit?

What is the best way to charge my impulse pack?

Can I use my Apple Watch?

Getting Started

How can I clean the Base Layer and Suit?

Can I take Katalyst with me in my carry-on? Through TSA?

How do you recommend storing the Katalyst Suit?

How many washes did we do when we tested the suit for washability?

Travel & Care

I just bought a suit.  When can I expect my order to arrive?

Do you ship internationally? What does it cost?

Shipping

What is your warranty?

I can’t get my Impulse Pack to pair with my iPad or iPhone.  What should I do?

The chest pads are not working. What should I do?

I’ve noticed redness on my body where the pads are after a workout. Is this normal? Should I be concerned about it?